Last updated on September 17, 2026 by Bilson Simamora
Customer value and customer experience (KELOMPOK I), Minggu 2
Consumer Satisfaction (KELOMPOK II), Minggu 3
Consumer trust (KELOMPOK III), Minggu 4
Consumer commiment (KELOMPOK IV), Minggu 5
Emotional motivator and emotional connection (KELOMPOK V), Minggu 6
Consumer loyalty (KELOMPOK VI), Minggu 9
Retention Driver (KELOMPOK VII), Minggu 10
Customer rentention (KELOMPOK VIII), Minggu 11
Brand equity, value equity, relationship equity (KELOMPOK IX), Minggu 12
Consumer lifetime value and consumer equity (KELOMPOK X), Minggu 13