Daftar Referensi Analisis Faktor

DAFTAR PUSTAKA

Bagozzi, R.P. & Dholakia, U. (2002). Intentional Social Action in Virtual Communities. Journal of Interactive Marketing; Spring 2002; 16, 2; ABI/INFORM Global, 2.

Ekinci, Y., Dawes, P.L. & Massey, G.R. (2008). An Extended Model of the Antecedents and Consequences of Consumer Satisfaction for Hospitality Services. European Journal of Marketing, 42 (1/2,) 35-68.

Hair, et al. 2006. Multivariate Data Analysis. Fifth Edition. Prentice-Hall International, Inc.

Parasuraman, A., Zeithalm, V.A., & Berry, L.L. (1988). SERQUAL: A multiple scale for measuring consumer perceptions of service quality. Journal of Retailing. 64 (1), 12-40.

Maholtra, Naresh. K. 2012.  Marketing Research An Applied Approach.  Prentice-Hall, Inc., New Yersey.

Wijayanto, S.H. (2008). Strucutral Equation Modelling dengan Lisrel 8.8. Graha Ilmu, Yogyakarta.